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FAQs

ARE FRAMES INCLUDED WHEN I BUY THE PRINTS?

No, we sell Museum art prints and frames separately. We have a collection "Ready to hang" where you can buy already framed artwork, Just Unwrap and hang right out of the box.

HOW CAN I TRACK MY ORDER?

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident. Read more about our shipping here.

ARE THE ARTWORKS SIGNED?

All the artworks are printed and are not numbered or signed. We want all artworks to have the same value. 

CAN I CANCEL MY ORDER?

If you wish to cancel your order before it leaves our warehouse, please contact us immediately at contact@crissbellini.com. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

HOW DO I RETURN MY ORDER?

Register your return via contact@crissbellini.com. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.

I DIDN'T RECEIVE AN ORDER CONFIRMATION.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at contact@crissbellini.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

CAN I ORDER PRINTS WITH MY OWN DIMENSIONS OR DESIGNS?

Art prints are only available in the dimensions shown on the website. 

    WHAT IF THE ORDER IS LOST IN THE MAIL?

    For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.

    We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

    Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

    Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Criss Bellini reserves rights to refuse returns at its sole discretion.